Call Center Representative at Job Junction Tanzania

 

AJIRATODAY

Full Time Tanzania   Customer Service

Job Overview

Call Center Representative

Junction Tanzania

Work Type : Full Time
Years of Experience 1 year
Location : Dar es Salaam District Dar Es Salaam

JOB RESPONSIBILITIES:

• A La achieve sales objectives by making telesales and utilizing upselling opportunities
• Handle customers’ orders and process credit card payments for transactions
• Proffer advice and recommendations concerning company products and services
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Ensure compliance with set standards of customer service when conversing with clients
• Assist customers in resolving issues with purchased products or services
• Create and update customer profile/accounts to allow for easy resolution of customer problems
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Salary Range: 600, 000Tsh – 800,000Tsh
• CONTACTS: 0623872871
• 0656116023 WhatsApp only
• Attach CV in email below:

Email:jobjunctiontz@gmail.com

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