3 Customer Service Advisors – Interns at Absa Bank

 3

 Interns in Customer Service at the Absa Bank Internship in Tanzania

Job Summary

3 Absa Bank Customer Service Advisor Interns
In Dar es Salaam

Position Description

• A career with our family offers the chance to be a part of this exciting growth adventure, to reset our future, and to create our destiny as a proudly African organization. We have over 100 years of rich history and are solidly positioned as a local bank with regional and worldwide expertise.
• Portal for my Career Development: We are here for you no matter where you are in your career. Create your own future. Find cutting-edge advice, resources, and assistance to maximize your potential. It's you, Absa. You are a potential.

Career Summary

• Cash and related instruments can be given and received. Provide walk-in branch customers with customer service.

Job Purpose

• Dispense and receive cash and related instruments. Provide customer service to walk-in branch customers.

Main accountabilities and approximate time split

Cash counter service: 40%

• Cashing of cheques and withdrawals.
• Supervising other tellers at the counter
• Process both cash and cheque deposits/credits
• Purchase and sale of foreign currencies
• Answer general customer enquiries at cash counter
• Balance cash in own till and assist other tellers for balancing in case of need
• Groom vouchers for onward processing at the central processing unit or back-office
• cross-selling of bank products and services
• Offer clients referral services for bank products.
• As a backup only, perform customer service advisor and inquiries tasks as needed to deliver top-notch customer care at the counter.
• Own and handle client inquiries and concerns from time to time by taking charge and providing a swift resolution.
• print backup ATM cards

Strong room custody and cash management: 30%

• Sorting and returning of cash.
• Throughout the day, keep an eye on the amount of cash kept in the safe to make sure it stays within restrictions.
• In accordance with the restrictions imposed by the national headquarters, order branch cash from the cash provider or central bank.
• All cash problems should be reported right once to the Branch Operation Team Leader or Branch Operation
• Manager following the protocols in place.
• Make sure cash is packaged properly by front-line Customer Service Advisors.
• Recommend to the Head Custodian the amount of cash to be ordered again based on demand.
• Verify all teller and vault balances before closing the branch (Branch Cash Reconciliation)
• Work essentially as a co-custodian
• Control the communication between the Tellers and the vault.

ATM cash management: 20%

• Refill the ATM's cash dispenser.
• Sort money for the ATM to make sure it is clean money, such as straightening the notes. Return any unused funds to the person who provided it.
• To minimize the impact on ATM uptime of mechanical issues and administrative issues, contact the external maintenance firm.
• Daily reconcile your ATM cash. separate from each ATM
• accountable for maintaining ATM availability and fixing minor issues before reporting them to the ATM maintenance firm.
• Report malfunctions to the ATM management as soon as possible.
• On every day off from work, check to see if the area's ATMs are still active and have enough cash stored.
• All necessary ATM problems must be reported right away to the branch operations manager or the operations team leader.
• 10%, colleague
• Give the Branch Custodian protection
• Give others frank, straightforward, and helpful criticism
• Share your expertise, experiences, and best practices with the team.

Goals of Risk and Controls

• Ensure that all tasks are completed in accordance with regulatory requirements, the internal Absa Policies and Standards, and the Absa Operational Risk Framework:
• Applying relevant risk frameworks and fostering a healthy risk culture can help you effectively manage risk and control.
• Understanding your personal role, as well as any related risks and controls, in the end-to-end processes in which you participate.
• Adhere to the Barclay policies and procedures that are relevant to your work while exercising good judgment and prudent risk management.
• Use the mechanism that has been established for your business sector to report any risk incidents, events, or issues and to assist in determining why they occurred and how to avoid them in the future.
• Consider what could go wrong in the processes you run and how mistakes could be avoided as you seek for ways to improve the control environment.
• contact with governing bodies and, if appropriate, unions, on-going and proactive
• Completed all required training by the deadline

specialized knowledge and abilities

• outstanding math skills
• superb focus on the details
• Leadership qualities
• achieving achievements and satisfying client demands
• Reaching individual professional goals and objectives

Information, skill, and experience

• pertaining to the specialized skills and knowledge needed to perform the function. Knowledge of the Bank's products, services, and policies is one possibility.

Essential

• thorough understanding of the cash-related rigor standards and banking processes
• knowledge of handling money
• systems expertise

Preferred

• Bank expertise and money management

Experience and credentials

• a track record of dealing with real money

Preferred

• Graduate

SPECIFIC TRAINING REQUIREMENTS FOR THE ROLE

Essential

• training
• telephone expertise
• team member education for PD
• Grievances and discipline
• Identify Your Customer, Monitor Suspicious Transactions, and Prevent Money Laundering
• Fraud Awareness and Prevention
• operational consciousness
• ATM education

Preferred

• Consumer Assistance
• PC Proficiency, Including Keyboarding
• Product Development
• general instruction in internal auditing techniques

Major concerns over the upcoming 12 to 24 months

• finishing up the Skills Work book

Additional information(of unusual elements of the role's requirements)

• Working on non-business days is a common requirement of the position.

Absa Conduct

• (very crucial to this role)
• Drive Efficiency
• Please Customers
• cultivate passion and pride
• Execute Quickly
• Expand your talent and capacity.
• safeguarding and enhancing our reputation
• Additional requirements attributes
• high standards of morality and honesty

Values of Absa

• The set of principles that guide the behavior of every employee at the bank and serve as the benchmarks for measuring and rewarding success are known as Absa Values and Behaviors.
• I push myself to do well in order to get long-lasting effects.
• I'm consumed by my customers, and my heart beats with an African rhythm.
• I think our employees are our greatest asset.

Education

• Business, Commerce, and Management Studies Higher Certificates and Advanced National (Vocational) Certificates (Required)

TO APPLY, CLICK HERE.

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