Front Office Manager Job Opportunity at Four Seasons Hotels and Resorts

 Job Opening for Front Office Manager at Four Seasons Hotels and Resorts

Job Summary

Front Desk Supervisor
 Four Seasons Hotels and resorts
Serengeti

 Four Seasons Hotels and resorts

• The finest standards of hospitality are upheld by Four Seasons Hotels & Resorts, which is committed to improving the travel experience through ongoing innovation.

Job Opening for Front Office Manager at Four Seasons Hotels and Resorts

Requirements

• University bachelor's degree is preferable.
• Operation of a 5-star hotel, resort, or lodge with prior department head experience is preferable.
• Open only to citizens of Tanzania.

Essential Purposes

• oversees the communication, transportation, and front desk workers.
• Directs the activities of the Assistant Front Office Managers and Lodge Assistant Managers and makes sure that any issues, visitor requests, or special needs are communicated to and followed up on.
• schedules, trains, and conducts employee interviews. performs performance reviews and, where necessary, punishes employees.
• examines and keeps track of the work schedules of the personnel in other relevant departments.
• ensures that standards are being fulfilled, that staff is being supported, and that the requirements of guests are being addressed by keeping an eye on their activities.
• Resolves customer complaints from all hotel areas, treating all client interactions with the utmost courtesy and professionalism, and accommodating special requests whenever possible. Assists clients with all inquiries regarding hotel services, operational hours, important hotel staff, in-house events, directions, etc.
• Responds promptly and accurately to any inquiries from guests. The guest will be contacted via phone and in person.
• Coordinates billing obligations, arrivals, and departures.
• ensures that any anomalies are rectified and reserves rooms for arrivals.
• Review daily arrivals to make sure that Special Attention Guests, Return Guests, and Groups are handled properly.
• Makes sure the right amenities are delivered to the guest rooms and that billing for amenities is carefully reviewed and signed as needed.
• ensures compliance with all financial and credit policies.
• Whenever you take a shift at the desk, check on credit issues.
• Examines every payment, rebate, Petty Cash withdrawal, and Direct Billing.
• Make sure all transactions are reconciled with the appropriate permissions and endorsements by reviewing the cashiers' work at the conclusion of the shift.
• When senior managers are not accessible, takes charge of all matters pertaining to the safety, security, satisfaction, and general well-being of hotel guests and staff.
• quickly and effectively reacts to any safety or emergency scenario at the hotel.
• efficiently and courteously checks guests in and out, using their names wherever feasible.
• ensures that the passenger receives the chosen accommodation type and that the appropriate price is charged.
• arranges for delivery of bags to the guest room. Give the visitor the right keys.
• Upon departure, the guest is checked out.
• ensures customer happiness, gathers keys, publishes late fees, and provides the bill to the customer.
• properly settles the bill through a cash or credit card transaction.
• Makes sure that the GA is assigned to and informed of all direct booking guests ahead to their arrival, as well as making sure that there is a Meet and Greet for visitors in Arusha.
• Makes sure that everyone on the team updates the visitor profile in Golden and that all relevant information, including guest photos, is recorded there.
• Ascertain that the chat desk is staffed and that all chat exchanges are precise, timely, and suitable.
• controls the lodge's visitors' transportation and game drives.
• This entails scheduling daily vehicle needs and making sure all vehicles are utilized to their fullest potential.
• Maintain budgets for Game Drive.
• complies with the employee handbook's Category One and Category Two Work Rules and Standards of Conduct for Four Seasons.
• in the absence of the Director of Rooms, serves as the Senior Leader within the Rooms Division. Works in a cordial and professional manner with coworkers and managers.

Job Opening for Front Office Manager at Four Seasons Hotels and Resorts

about the business

• Since launching its first hotel in 1961, Four Seasons Hotels and Resorts has been committed to enhancing the travel experience with constant innovation and the highest caliber of service. Four Seasons routinely ranks among the top hotels in the world and among the most distinguished brands in reader polls, traveler reviews, and industry awards. Currently operating 124 hotels and resorts, 50 residential properties, and major city centers and resort areas in 47 countries.

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