Job Summary / Purpose
- The purpose of the role is to provide IT administrative support services.
Key Responsibilities/Duties
- Third party UL account management in respective Service Management Tool.
- Sage Purchase to Pay process administration i.e. raising Purchase Requests through to receipting process.
- Support to Legacy and Heritage application services e.g. Easyway, HMIS, Weighbridge, etc.
- Ground support & safety supervision for Third Party working in the server room and network across the plantation.
- Educating users on the different IT support channels for incident and request.
- Incident management follow up and tracking through dailyyWeekly reports.
- Provide basic IT training on Office 365, One Drive, PowerPoint and advanced Excel, Mobile Apps and useful tips and drive user adoption on office productivity tools.
- Software asset management and remediation removing exposure.
- Mobile device setup – Intune & Unilever Applications.
- Printer stock management and reporting.
- Creation of relevant IT reports to support the functional operations.
- Any other relevant IT administrative task e.g. VIP visit support.
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KPIs:
- Improved adoption for self-service tools and MS Office.
- User logging of incidents for issues encountered with 80% ticket resolution within SLA.
- Service improvements identified and tracked with clear plan to resolve.
Qualifications & Experience Required
- Minimum education level: Degree in IT related field e.g., Computer Science, Computer Engineering.
- Desirable experience: ITIL V3 Fou ndation or higher and Networking certification e.g. CCNA, CCNP, server management, other relevant certifications in IT field. Sage X3 ERP knowledge would be an advantage.
- 2-3 years’ experience working with IT ^sterns – good working knowledge of appropriate IT software programs e.g. MS 0365 Office suite -Excel, Power Bl, Word, PowerPoint, etc.
- Excellent written communication and interpersonal skills.
- Demonstrated ability to think and act quickly in emergencies or under pressure.
- Strong working ethics -integrity.
- Focused on continuous improvements.
- Highly motivated and maintains a high working standard.
- No Criminal Record.
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Stakeholders
- Engagement with third party service providers for (e.g. printer, AC, network, and EC teams), business users, estate and factory management.
How to Apply:
- Please ensure that you mention www.mabumbe.com as the source of this job advertisement.
- Interested candidates who meet the above qualifications should send their application & detailed CV to UTTL.HR@unilever.com
Note:
- Kindly indicate Payroll number and current unit/department for Internal Candidates
- No Manual Application shall be accepted
- Closing date: 13th October 2022
- Only shortlisted candidates shall be contacted.
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