Job title: Learning and Development Manager
Four Seasons Hotels and Resorts Serengeti, Mara, Tanzania
About the job
Four Seasons Serengeti Lodge is looking for a Learning and Development Manager. This position is responsible to delivers workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the Lodge’s needs by identifying and implementing learning and performance improvement strategies that support the Lodge’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure managers’ leadership skills are developed by means of their competencies and employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
The position is based at the Lodge
ESSENTIAL FUNCTIONS:
- Helps drive service quality assurance program
- Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
- Maintains an effective Designated Trainer (or Learning Coach) programme.
- Bases the direction for learning on a thorough Learning Needs Analysis.
- Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps.
- Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change.
- Coordinates and co-facilitates all components of EMBARK for all new hires to standard.
Leadership & Talent Management
- Co-facilitates and/or coaches others to facilitate Management Development Programs (MDP) and Toolkits
- Is certified to deliver the STEPS program (Supervisory Development Program) and adapts the program to local needs
- Creates and develops blended learning programs that target management competencies
- Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
- Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period
- Ensures every college recruit completes a structured program with learning objectives
- Supports the HR department with the Top Talent program
Knowledge And Skills
Education:
College education or equivalent experience
Experience
Experience required by position is from two to four years of employment in a related position with Four Seasons or other organization.
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