Employment opportunities Airtel Tanzania
Airtel Tanzania PLC is one of the leading providers of telecommunications and mobile money services with operations across Tanzania. Headquartered in Dar es Salaam, Airtel Tanzania ranks amongst the top 3 mobile services providers in Tanzania in terms of subscribers. Airtel Tanzania offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice , data services as well as mobile money services both nationally and internationally. Airtel Tanzania aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.
Airtel Tanzania PLC was launched in October 2001 and is Tanzania’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector.
Job Tittle: Data & CLM Manager
Role Purpose
Airtel Tanzania PLC wishes to recruit for a Data & CLM Manager. The role reports to the Chief Commercial Officer. He/She will be responsible to achieve the targeted revenue from the prepaid product categories for voice and Non-Voice while also ensuring implementation of customized programs to create stickiness of the existing base, resulting in reduced customer churn and higher usage.
The Role Holder duties will include but not limited to:
1.Drive Data Hygiene
Ensure UnR programs are in place to drive data penetration
Develop programs to drive data users through the open market device selling outlets
Develop Data Commando Program for universities
Drive HBB & smartphone penetration through retail, franchise and open market
2.Working with internal and external customers to drive end to end flawless implementation and execution
Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales,Finance, SCM, HR and Legal, franchise, channel partner, DSA,commando and Retail ) are fully aligned to the data initiatives being executed
3.Drive innovation
Have 1 innovation a quarter
Drive Data VAS – selling a purpose to use data, not only the MB itself
4.Grow Data NPS
Make sure product awareness is driven on the ground through Brand and Sales
As few as possible calls to the call center and on social
Develop programs to drive gifting and promote word-by-mouth
4.Achieve the desired revenue from the base by designing and developing customized programs
Prepaid: By planning and achieving an optimal balance between the recharge revenue and the usage by the customer
5.To create customer base stickiness and hence reduce churn
Designing, managing, analyzing programs and offers to create stickiness of the base to the network and hence building loyalty
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Academic and Qualifications and Experience:
- Bachelors Degree in ICT or any other related field
- MBA in Marketing will be an added advantage
- 8-10 years experience in Telecommunication in Marketing department , dealing with Data.
- Project management skills
- Proven ability to analyze complex business issues and identifying, design and implement practical recommendations.
- Able to operate in a performance driven organization
Competencies and Behavior:
• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Self-motivated, enthusiastic, energetic
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric
The deadline for the Application is 5:00 PM on 7th November 2022.
APPLICATION INSTRUCTION:CLICK HERE TO APPLY
Only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability,religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need
We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.
“Airtel Tanzania Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
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