Job Description
Location
Tanzania, Tarime, Tanzania
Vacancy: Product Specialist
Location: Tarime – North Mara
Job Profile.
Act as the subject matter expert, using an understanding of concepts and principles in the area of expertise. To be the division technical contact person – with two-way communication; to Sales Area and to EQ Product Line/factory. Collaborate with Level 6 Product Line Managers within the Sales Area. Ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan
Job Profile.
- Root Cause Analysis/Trouble Shooting (only 2nd line support).
- Collects technical feedback in Sales Area (inputs into Database),
- Make recommendations based on reports to better serve the customer and improve processes.
- Perform adjustments of systems on client equipment.
- Work proactively to develop new solutions to prevent recurring problems.
- Upon request, provide application advice to sales and review operating cost proposals.
- Takes technical and application ownership of market releases of new products and new product versions, and ramps down old products.
- Conduct product launch, testing, and commissioning services.
- Support operational readiness activities for large projects.
- Support in technical details during New Product Development (NPD) process.
- Aftermarket support to Equipment divisions and Sales Areas.
- Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, and guidelines, and promote awareness, including addressing anomalies to others.
- Coach, Mentor, and Train (incl. knowledge transfer between factory and Sales Area).
- Collaborate with the Parts & Services division and take technical responsibility for training interventions in relevant Sales Area.
Your Profile.
- Diploma in Mechanical or Electrical Field and Experience in Heavy Duty Equipment (or equivalent)
- At least 7 years relevant experience with mining equipment (surface and underground).
- Previous experience with Sandvik equipment would be an added advantage
- Demonstrated ability to diagnose, troubleshoot, and repair electrical and mechanical issues with mining equipment
- Strong written and verbal communication skills
- Computer literacy (MS Office)
- A Valid driver’s license is required
- Ability and willingness to work varied shifts (as required).
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