Job Overview
Operations Specialist at Bolt
Bolt, Dar es-Salaam
About the job
We are looking for an analytical and solutions-driven Operations Specialist to support our ride-hailing operations in Dar es Salaam. You will be working closely with the Operations Manager(s) and Country Manager where your work will have a direct impact on the business growth through achieving supply milestones and key metrics. It’s an exciting once-in-a-lifetime opportunity to grow and develop yourself with challenging opportunities.
Support all Bolt’s ride-hailing operations in Dar es Salaam
Create and optimize processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active drivers every month
Analyze data – you will monitor our engagement, quality and utilization metrics and ensure a great experience for our users and drivers
Figure out the logistics of how many drivers are needed where and when
Develop and execute strategies to keep the churning rate at minimum levels.
Coordinate with Customer Support quality of rides in all regions in Tanzania.
Conduct Ad-Hoc Analysis to determine Driver behaviour and participate in creating solutions to improve Customer experience.
- You have 2-3 years experience in an analytical position
- You are a strong collaborator with excellent communication skills (both verbal and written) in English
- You are highly analytical and have a data-driven mindset with excellent Excel skills
- You are a hustler, not stopping after several obstacles a day
- You are passionate about new technologies and ride-hailing
- You have a strong motivation to solve problems creatively and efficiently
- You thrive in a fast-paced environment
- You are detail-oriented and organised
- You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
- Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
- Experience in product launches or running a business
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