Senior Operations Manager at Bolt
Job Overview
Bolt, Dar es-Salaam, Tanzania
About the job
What drives our operations? Our people. We’re looking for an analytical and solutions-driven Senior Operations Manager who can sort up supply, support, demand, and grow Bolt further.
Let’s build the future of transportation together!
Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape – here’s your chance! You will report directly to the Country Manager and you will be viewed as their right-hand woman/man. You will support, at their discretion, the Country Manager’s work in operations, strategy, PR, public policy, marketing, budgeting and projects. This role can be considered, based on performance, as a stepping stone to Country Manager position.
Your daily adventures will include:
- Managing operations in Tanzania
- Define, implement and optimise local operational processes and procedures
- Figure out the logistics of how many drivers are needed where and when
- Design and execute strategies to increase driver’s engagement and loyalty while reducing churn rate
- Develop complex analytical models and reporting systems at city and country level
- Actively support the expansion through the rest of the country
- Establish partnerships with local fleet owners and other relevant entities
- Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives
What we’re looking for:
- 5+ years experience in management and analytical positions
- A data-driven analytical mindset (great Excel skills)
- Amazing negotiation and communication skills
- Be a hustler, not stopping after 20 obstacles a day
- People management experience
- A Bachelor’s Degree in Economics, Finance, Engineering or other analytical subjects
- Passion about new technologies and ride-sharing
- General experience in Distribution or FMCG preferred
You will get extra credit for:
- Experience in the sharing economy, transportation industry, tech, startups or a dynamic high-growth company
- Experience in product launches or running a business
Job Opportunities
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