Vacancies NMB Bank jobs 2023
Job Tittle: E-learning Advisor (Fixed Term – 2 Years) (1 Position)
Job Purpose:
Partner with HRBPs and Subject Matter Experts (SMEs) to support the analysis, scoping of development needs, identify solutions, design and develop learning solutions, monitor and evaluate different learning solutions put in place.
Main Responsibilities:
- Work in a collaborative team environment and use proven instructional design methodologies to analyze learning needs; design and develop content; define measurement strategies and assess the effectiveness of learning programs.
- Work with subject matter experts to prepare and enhance learning materials according to NMB’s established frameworks of learning design.
- Create engaging learning course content with supporting media including audio, video, animations and graphics.
- Outline the concept for a course or curriculum, defining (needs for) the course medium, content delivery, assessments, accompanying materials, and complementary learning approaches.
- Apply adult learning principles to instructional design when creating and sourcing engaging and effective learning content.
- Manage LMS functions which include monitoring course content, course approvals, and evaluation processes ensuring processes are completed within given timeframes.
- Define project schedules and manage multiple projects simultaneously.
- Working collaboratively with ICT department to set and maintain security roles and access levels.
- Develop quality assurance plans by conducting intensive analysis, identifying critical control points, monitoring procedures, corrective actions related to e-learning utilization.
- Present in a classroom and online setting to ensure that Banking technical and soft trainings are completed in accordance with standards and regulations.
- Provide support, mentorship and train new and existing employees
Knowledge and Skills:
- Proficiency with web development tools and learning technologies (Articulate storyline, Camtasia studio, Adobe captivates and Lectora inspire)
- Ability to develop interactive multimedia content such as video, audio, animations, text, and graphics.
- Strong knowledge of instructional design principles and methods
- HR Metrics and Reporting formats
- Thorough knowledge of and proficiency in the use of Windows based PC system, a range of software packages, including Microsoft Word, Excel, Outlook, and PowerPoint, and Abode Acrobat Professional.
- Monitoring, assessments, and evaluation
- Proficiency in data analysis tools
- Business acumen
- Strong verbal and written communication skills.
- Presentation skills
- Organizational, Facilitation and Stakeholder management skills
Qualifications and Experience:
- Bachelor’s degree or its equivalent in ICT Mediated Content Development, Multimedia Technologies and Animations or related specialization.
- At least 1 year experience in Learning and Talent Development /Training or similar roles.
- Experience in development with eLearning tools such as Captivate, Articulate Studio/Storyline, Adobe Photoshop/Illustrator, Animate CC and Software technologies such as HTML5, CSS and JavaScript.
- Experience in content development and designing and working with Learning Management Systems and SCORM.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Application Deadline is 14 April 2023.
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY
Job Tittle: NOC Systems Administrator – Fixed Term (2 years) (4 Position)
Job Purpose:
24/7 Proactively monitor, conduct level 1 troubleshooting, and escalate all incidents and problems raised within Network operation center (NOC) which will or has the potential to degrade bank services, and ensure service delivery meets and exceeds business customers expectations by maintaining the value of the services.
Main Responsibilities:
- Responsible for daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
- Responsible for managing all incidents and problems logged into SMAX regarding network, self-service, power, and cooling utilities from branches & Head Office ensuring SLA(s) and customer expectations are met.
- Preparation of daily, weekly, and monthly performance statistics for the network and data center infrastructure, status reports, and graphical aids for ICT management.
- Maintain current configuration on existing NOC infrastructure including out of the box reports provide required visibility report to management.
- Automate and consolidate all manual morning health check reports within ICT.
- First level support for all self-service channels and services ensure proper escalation to second level support.
- Maintain and optimize NOC infrastructure licenses make sure that all business-critical services are monitored.
- Coordinate planning and execution of routine maintenance tasks.
- Perform and coordinate Root Cause analysis of incidents and share RCA/incident reports.
Knowledge and Skills:
- Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and middleware
- Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
- Possess strong communication skills. Both written and oral
- Possess good interpersonal skills.
- Must be creative, innovative, aggressive and a team player.
- Data base language MySQL and Oracle
- Time Management skills
- Ability to work overnight.
- Good observation and analytical skills.
- Self-driven, ability to go extra mile and making initiatives for continuous service improvement.
Qualifications and Experience:
- Bachelor’s degree in computer science or related academic field.
- Professional certification in ITIL is mandatory; CCNA, Self-service channels, Monitoring tools training/ certification will be an added advantage.
- Experience in handling Monitoring Tools in large corporate organizations for at least 2 years.
- Experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers and Firewalls) UNIX/Linux, Windows, Oracle & Microsoft Databases
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
“Only shortlisted candidates will be contacted”
Application Deadline is 11 April 2023.
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY
Job Tittle: Records Management And Corporate Service Desk Analyst (1 Position)
Job Purpose:
To support a range of records management activities to ensure that the bank’s records are safeguarded throughout their lifecycle and ensure that the Corporate Services Desk is effectively managed.
Main Responsibilities:
Records Management
- Represent the RIM Unit in a discreet, professional, customer-focused, and efficient manner.
- Liaise and advise respective business units on archiving of documents so that they can be safeguarded and easily accessible to those who require them.
- Assist and advise respective business units on all aspects of records transfer to a respective storage facility.
- Assist and advise respective business units on all aspects of records retrieval from a respective storage facility.
- Assist and advise respective business units on all aspects of records disposal.
- Support the preparation of relevant training content and coordinating training sessions for respective staff.
- Collate statistics as required to monitor performance.
- Periodically assess the condition of respective document storage areas, including the central archive, and raise identified issues for resolution and track their completion/closure.
- Support the management of the central archive to enable seamless service delivery.
- Regularly assess in collaboration with other key stakeholders’ opportunities for greater efficiency.
Corporate Service Desk
- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Liaise with Corporate Support team members to ensure the best resolution, consistent with contracts and SLAs.
- Liaise with relevant staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue requests as required.
- Work closely with Facilities Specialists to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of Manage Engine data to ensure that work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPIs and SLAs
- Investigate users/internal customers problems and find solutions.
- Communicate with users/internal customers via phone, email, or portal.
- Provide scripts to read during phone calls.
- Resolve complaints and order issues.
- Ask users/internal customers to provide feedback on performance and service experience.
- Compile and print reports on overall users/internal customer satisfaction.
- Isolate and identify areas of improvement.
- Determine Service desk operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develop Service desk systems by developing internal customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintain and improves Service desk operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplish Service desk human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meet Service desk financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepare Service desk performance reports by collecting, analyzing, and summarizing data and trends.
- Maintain equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
- Maintain professional and technical knowledge by tracking emerging trends in Service desk operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Accomplish organization goals by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments.
- Any other duty assigned by supervisor/management
Knowledge and Skills:
- Exceptional customer service skills
- Excellent communication skills
- Self-motivated, enthusiastic, and professional
- Good general knowledge of relevant procedures and processes
- Familiarity with archives, archive management
- Ability to prepare statistics and charts.
- Confident with various MS Office applications, including Excel, Word, and PowerPoint
Qualifications and Experience:
- Bachelor’s degree or its equivalent in Library Sciences, Archives Management, Records Management, Business Administration, or related fields
- At least four years working experience in Records/ Archive management.
- Master’s Degree is an added advantage.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
“Only shortlisted candidates will be contacted”
Application Deadline is 18 April 2023.
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY
Job Tittle: Physical Channels Distribution Manager – Fixed Term (3 yrs) (1 Position)
Job Purpose:
To ensure the Bank meets its physical channel distribution strategies through analysis and proposals on investment options, developing criteria-based distribution, maintaining Bank’s competitive coverage, protection of business interests in similar projects and leases and execution of physical channel projects in a controlled environment.
Main Responsibilities:
- Research and plan new distribution options of physical channels through redesign, twists and hybrids to achieve cost-efficiency, flexibility, and specialization
- Support branch network needs of physical channels in bridging the gap in the markets for solutions such as teller CCP, Mineral markets, Bureau de Change, or ATM placements; OR establishing needs for either branch relocation, expansion, renovation, closure, etc.
- Protect Retail’s interest as sponsor of physical distribution projects by ensuring project’s business scopes are planned by retail itself and completed successfully within the defined time, quality, cost constraints and scope.
- Develop business cases for new physical expansion opportunities and changes such as relocation, and seek approval from Executive Management and/or the Board for both location and budget
- Fully responsible for execution of overall Channels Strategies in areas of physical channels
- Responsible for compliance of physical channels based on Regulator’s Requirements (BoT, OSHA, Tarura, etc) during scoping as well as in approval seeking and reporting
- Determine type of operations and resources necessary for new types of physical channels; including development of their manuals/ guides
- Develop branch grading based on performance and channel criteria
- Active participation of day-to-day physical channel projects as a Business liaison to Procurement, Facilities, and other project teams; in areas of site visit prior to engagements, agreements, approvals of drawings and resources, information flow to and from beneficiaries (zone/branch), workstreams committees, and inspections.
- Evaluate and monitor performance of established physical channels and write a plan for efficient and profitable mode of operations through staff planning, change of location, change of contractual terms such as rent or space, etc.
- Maintain and update the following records physical channel Dashboards, Registers, and progress and performance reports
- Conduct quality assurance to the delivery physical channels projects against agreed business requirements
- Responsible for physical channel readiness for Business Continuity during incidences like demolitions, termination initiated by landlord, major renovations, etc.
- Respond and advise on all (both internal and external) queries or proposals related to distribution of physical channels
- Manage highly professional relationships with landlords, consultants and key Regulators
Knowledge and Skills:
- Understanding of Business cases and projections; physical investment choices; Operational costs, and project management and evaluation
- Strategic planning; critical analysis skills
- Influencing, assertiveness and collaboration skills
- Proactivity, creativity, and highly solution-oriented
Qualifications and Experience:
- Holder of University Degree/Advanced Diploma in Project Management or related disciplines.
- An academic qualification in Quantity surveying is an added advantage
- At least 2 years’ experience in relevant field.
- Experience in MS Office especially MS excel and PowerPoint
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
“Only Shortlisted candidates will be contacted”
Application Deadline is 12 April 2023.
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY
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JIUNGE NA GROUP/CHANNEL YETU YA TELEGRAM. BOFYA HAPA
