Customer Service Manager at Koncept

 

Tanzania Customer Service Customer Service Manager at Koncept Full Time

Job Summary

Manager of Customer Service
Tanzania's Dar es Salaam-based KONCEPT

Regarding the job

• Manager of Client Services Duties:
• creating venues for client and employee communication that are effective.
• encouraging customers to return.
• delivering seminars and workshops on customer service.
• gauging and tracking customer satisfaction.
• coordinating with many divisions to address client inquiries.
• giving clients suggestions on services and goods.
• creating surveys and gathering client data.
• taking part in marketing initiatives.
• addressing client queries and resolving issues

Requirements for a Client Services Manager:

• degree in business or a closely connected field.
• solid communication abilities.
• Time management skills.
• computer proficiency.
• a composed, courteous, and professional demeanor.
• dependable and driven by oneself.
• knowledge of business in general.
• high commitment to service.

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