Job Opening for a Service Quality & Compliance Manager at KCB Bank Tanzania

 

Job Opening for a Service Quality & Compliance Manager at KCB Bank Tanzania

Job Summary

Manager of Service Quality & Compliance
KCB Tanzania Bank
In Dar es Salaam

• A commercial bank in Tanzania is called KCB Bank Tanzania Limited, also known as KCB Bank Tanzania.

Job Description

• The SQC Manager's job is to manage and coordinate the Bank's resources and operational procedures effectively and efficiently in order to provide top-notch customer service while minimizing operational risks.

ESSENTIAL DUTIES:

• Management of Bank resources in an effective and efficient manner
• Operation process coordination
• controlling operational risks

PERSONAL RESPONSIBILITIES:

• Service Excellence
• to provide customer satisfaction through operational efficiency, effectiveness, and handling of client concerns.
• must make sure that front-office positions for cash and non-cash tellers, including the ATMs, are adequately resourced.
• Make sure the branch is managing cash properly and keep enough cash on hand to cover daily transactions.
• Co-ordinate the branch team's education, coaching, training, and support initiatives proactively to guarantee that all employees are technically skilled and knowledgeable about Branch operations and compliance in order to provide effective service.
• Maintain business continuity and use resources efficiently.
• Using internal branch consultation to offer feedback and thoughts on new projects, processes, and initiatives based on distinct demands by particular regions

Compliance

• Coordination and assistance should be given to the branch in order to guarantee that risks are managed proactively through the embedded process of proactively recognizing, assessing, mitigating, and controlling, monitoring, measuring, and reporting all occurrences that have the potential to expose risks.
• Creating reports on all identified hazards for the chain of command and the group risk function to support responsible risk mitigation methods
• Ascertain that event/loss incidents are recorded and branch registrations and KRIs are kept up to date.
• To protect and improve the bank's reputation for integrity, openness, and accountability, keep your branch's focus on ethical behavior at all times.
• In accordance with the instructions in the Operations Manual and the AML/KYC manuals, coordinate adherence to anti-money laundering policies and practices.
• Together with the Branch Management & Retail Region Teams, ensuring efficient resolution of Audit problems.
• Conduct self-evaluations on a regular basis to verify ongoing compliance with policies and procedures
• Ensure that policies, processes, and procedures are followed in accordance with written operational standards (such as SOPs) in order to improve internal controls and decrease fraud and forgery.

Job Opening at KCB Bank Tanzania for a Service Quality & Compliance Manager

Business necessity

• Sales Manager, PB/BB/RB, or
• credit history
• Cash, Clearing, Accounts, & Admin Banking Operations
• Customer care/Relationship Management
• Manager of a Medium Branch

MINIMUM REQUIREMENTS AND QUALIFICATIONS FOR THE POSITION

• Bachelor's degree in business administration, economics, marketing, or a similar discipline is the minimum educational requirement.
• An vital prerequisite is professional qualification from an accredited university.
• An added benefit is having a master's degree.
• a minimum of five years of relevant experience

Deadline: October 3, 2022, at 0:00

TO APPLY RIGHT NOW, CLICK HERE

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